FAQ

3D Virtual Tours

How is an Immersive View 3D Tour different from a traditional virtual tour?

A traditional virtual tour isn’t really virtual. It’s just a gallery of stationary panoramic photos. Although techniques vary, most traditional tours don’t allow the viewer to move around within the space. At the very most, traditional tours offer 10 individual locations to view the space. Traditional photographers use DSLR cameras to capture multiple photos which are then stitched together to form a panorama which is viewed from a player.

Our immersive view 3D virtual tours allow the viewer to explore the space in up to 200 locations that are seamlessly stitched together. We use cutting edge Matterport 3D cameras which have 12 cameras and sensors to not only capture photos but also create a polygon mesh. This mesh is rendered into a dynamic 3D model which can be explored online or even through a virtual reality headset such as an Oculus Rift. Plus, our 3D models show a “Floor Plan View” as well as a “Dollhouse View” to allow the viewer to conceptualize the space.

Can exteriors be included in the Virtual Tour?

Immersive View 3D tours are best suited for interiors, but if there is no harsh direct sunlight, exterior spaces may be included such as decks and patios.

How long does it take to scan a typical space?

It typically takes around 45 minutes for every 1,000 Sq Ft.

What do I need to do before the appointment?

You do not need to provide anything for the Immersive View 3D tour. Everything in our virtual tours are created digitally.

Please have the space in a condition suitable for scanning before the scheduled appointment. We would prefer to not spend time during the appointment cleaning or rearranging furniture.

What do I need to do during the appointment?

You are not required to be on site while we scan the property. The scanning process is very time consuming and most real estate professional either provide a lockbox code or unlock the property then head to another location.

What if the weather is bad on the day of my appointment?

Our 3D cameras use High-Dynamic-Range Imaging (HDR) technology which allows the camera to adjust to changes in light so both light and dark areas can be captured at the same time. This means that a space is good for scanning even on cloudy days. As long as there is interior lighting, the finished project will look as good as a model created on a sunny day.

How do I embed the Immersive View 3D Virtual Tour into a website?

Embedding a model is very straightforward. Simply copy and paste the HTML code that we provide in the confirmation email. This is similar to embedding a YouTube video into a website.

How do I incorporate the Immersive View 3D tour into Zillow?

If you want to put the 3D walk through on Zillow, here are three different ways to incorporate it into your listing.

1.) Claim the listing on Zillow, and update via your MLS / broker site.
2.) Claim the listing on Zillow, and update directly on Zillow.
3.) Create a new “for sale” listing on Zillow and add the Matterport URL link.

Here’s how you can claim a listing on Zillow: https://zillow.zendesk.com/hc/en-us/articles/202106084-How-do-I-manually-claim-my-listing-
Detailed Instructions:

1.) Claim the listing on Zillow, and update via your MLS or broker site.
2.) Copy the 3D Showcase URL link.  Do not use the embed code.
3.) Log in to your MLS and find the field for a virtual tour.  Then, paste the 3D Showcase URL into that field. The virtual tour field can sometimes be found within your Virtual Media options.

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Claim the listing on Zillow, and update directly on Zillow.
If you’re still not seeing the tour, or if your broker or MLS does not syndicate to Zillow, you’ll need to add the virtual tour to Zillow manually. Once you are logged into your Zillow account, paste the 3D Showcase URL into the “Related Website” field for your specific listing.

Note that Zillow will show a generic image, not an image from your particular Showcase.

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Create a new “for sale” listing on Zillow and add the Matterport link.

Log in to your Zillow account.
1.) Create a new “For Sale” listing.
2.) Paste the 3D Showcase URL into the “Related Website” field for your specific listing.

Which browsers are compatible with the Immersive View 3D tour?

The Immersive View 3D tour uses WebGL, the modern standard for 3D content viewed on the web. On desktop computers, WebGL is supported by the latest version of Chrome, Firefox, Safrai, and Internet Explorer. On mobile devices, WebGL is supported by Safari for iOS 8 and Chrome for Android. Loading times typically take longer on mobile devices. If you can’t view the Immersive View 3D tour, please update your browser.

Test your browser by clicking on this LINK.

WebGL Graph